1. Why Choose Yaxin Superhard?
With a legacy of expertise dating back to 1997, we are a certified High-Tech Enterprise trusted by industry leaders like BYD, Gree, and Midea. Our operations are fully certified under ISO 9001, ISO 14001, and ISO 45001. We don't just sell tools; we deliver proven reliability and comprehensive solutions engineered to enhance your productivity.
2. What is your Quality & Warranty Policy?
We stand firmly behind our products with a comprehensive 2-year warranty against any manufacturing defects. Our commitment to quality is absolute, ensured by a rigorous management system that guarantees every tool we produce delivers consistent, high-performance results on your production line.
3. Do you offer free samples?
Yes, we do. For new partners, we believe the best way to demonstrate our value is through a small, complimentary sample package of our standard tools. For more specialized or high-value items, we recommend starting with a small trial order. We are so confident in our technology that we are happy to credit the cost of this trial order towards your first official volume purchase.
4. What are your payment and shipping terms?
We offer flexible payment terms to support our partners, including T/T (Bank Transfer) and PayPal. For shipping, we provide a full range of global logistics solutions—Sea, Air, and Land freight—and can work with your preferred freight forwarder to ensure fast, safe, and reliable delivery to your facility.
5. How do you package the products to ensure safety?
Our packaging process is meticulous. Each tool is first placed in its own box, carefully protected with anti-collision materials like bubble wrap. These individual boxes are then secured within a larger outer container. Depending on the order's weight and value, we use either heavy-duty, multi-layered cartons or sturdy wooden cases, ensuring maximum protection during international transit. Delivery is typically 3-30 days, confirmed based on your specific order.
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